Privacy Policy
Last updated: May 3, 2024
This Privacy Policy describes how Plav Darsen ("we," "us," or "our") collects, uses, discloses, and protects information about you when you access or use our website at plavdarsen.com and any related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily submit to us, including but not limited to:
Account and registration data: name, email address, password, and other details provided during registration or account creation.
Payment information: billing name, address, and payment card details. Payment transactions are processed by third-party payment processors; we do not store full card numbers on our servers.
Communications: messages, inquiries, feedback, or support requests you send to us directly.
Profile data: any preferences, settings, or profile information you choose to provide within the Service.
1.2 Information Collected Automatically
When you interact with the Service, certain data is collected automatically through cookies, log files, and similar technologies:
Usage data: pages visited, features used, session duration, click paths, and interactions within the Service.
Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and language settings.
Log data: server logs recording requests made to our infrastructure, including timestamps, referring URLs, and error reports.
Cookies and tracking technologies: small data files stored on your device that help us maintain sessions, remember preferences, and analyze usage. See Section 6 for more detail.
1.3 Information from Third Parties
We may receive information about you from third-party sources, such as authentication providers if you choose to log in through a third-party service, analytics partners, or publicly available sources, and combine it with information we already hold.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service delivery: to create and manage your account, process transactions, provide features, and fulfill our contractual obligations to you.
Communication: to send service-related notices, updates, security alerts, and respond to your inquiries and support requests.
Improvement and development: to understand how the Service is used, diagnose technical issues, and develop new features or improve existing ones.
Personalization: to tailor content, recommendations, and the overall experience to your preferences and usage patterns.
Marketing: to send promotional communications about our services where you have given consent or where we have a legitimate interest, with an option to opt out at any time.
Security and fraud prevention: to monitor for suspicious activity, protect the integrity of the Service, and enforce our terms.
Legal compliance: to meet applicable legal obligations, respond to lawful requests, and exercise or defend legal claims.
3. Legal Bases for Processing
We process your personal data on the following legal bases, as applicable under relevant data protection law:
| Purpose | Legal Basis |
|---|---|
| Providing and operating the Service | Performance of a contract |
| Responding to support and inquiries | Performance of a contract / Legitimate interest |
| Analytics and service improvement | Legitimate interest |
| Marketing communications | Consent / Legitimate interest |
| Security and fraud prevention | Legitimate interest / Legal obligation |
| Compliance with legal obligations | Legal obligation |
4. Sharing and Disclosure of Information
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating the Service, including cloud hosting providers, payment processors, email delivery platforms, analytics services, and customer support tools. These providers are contractually bound to use your data only as directed by us and in accordance with this policy.
4.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, financing, or reorganization, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
4.3 Legal Requirements
We may disclose your information if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect the rights or safety of Plav Darsen, our users, or the public, or respond to lawful requests from governmental authorities.
4.4 With Your Consent
We may share your information for any other purpose with your explicit consent.
4.5 Aggregated or De-identified Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you, for purposes such as research, analysis, or industry reporting.
5. Data Retention
We retain your personal data for as long as your account is active or as necessary to provide the Service. We also retain data as needed to comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
When data is no longer required, we delete or anonymize it in accordance with our internal data retention schedule. If you request deletion of your account, we will process your request within a reasonable timeframe, subject to any legal holds or legitimate business reasons for retention.
6. Cookies and Tracking Technologies
6.1 Types of Cookies We Use
Essential cookies: required for the Service to function, such as session management and authentication. These cannot be disabled without affecting functionality.
Analytical cookies: help us understand how visitors interact with the Service by collecting aggregated usage data.
Functional cookies: remember your preferences and settings to provide a more personalized experience.
Marketing cookies: used to deliver relevant communications and measure the effectiveness of campaigns, only where permitted.
6.2 Managing Cookies
You can control or delete cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the Service. Where required by applicable law, we will obtain your consent before placing non-essential cookies.
7. Data Security
We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, regular security assessments, and incident response procedures.
No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
8. International Data Transfers
We operate as a transnational service and your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your location.
Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your information in a manner consistent with this policy and applicable data protection standards, such as standard contractual clauses or equivalent mechanisms.
9. Your Rights and Choices
Subject to applicable law, you may have the following rights regarding your personal data:
Access: request a copy of the personal data we hold about you.
Correction: request correction of inaccurate or incomplete data.
Deletion: request that we delete your personal data, subject to legal retention requirements.
Restriction: request that we limit the processing of your data in certain circumstances.
Portability: request a structured, machine-readable copy of data you have provided to us.
Objection: object to processing based on legitimate interest, including for direct marketing.
Withdrawal of consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at support@plavdarsen.com. We will respond within a reasonable period and in any case within the timeframe required by applicable law. We may need to verify your identity before processing your request.
10. Children's Privacy
The Service is not directed to children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected data from a child without verifiable parental consent, we will take steps to delete that information promptly. If you believe we may have collected data from a child, please contact us at support@plavdarsen.com.
11. Third-Party Links and Services
The Service may contain links to third-party websites, integrations, or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information to them.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable law. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account.
Your continued use of the Service after the effective date of any updated policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you should discontinue use of the Service.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:
Plav Darsen
Heroiv ATO St, 79, Poltava, Poltava Oblast, Ukraine, 36000
Email: support@plavdarsen.com
Phone: +380372514800
Website: plavdarsen.com